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5 FAQs for the MERAKIKEY™
Does your shop offer a warranty for the products?
Yes, all our products come with a 12-month warranty for manufacturing defects. If you encounter any issues with your watch, please contact us via email or hotline for prompt assistance.
Can I return or exchange a product?
Yes, we offer returns and exchanges within 7 days of receiving the item, provided it is unused, in its original condition, and includes all packaging and accessories. Customers are responsible for return shipping fees unless the issue is caused by us.
How much does shipping cost, and do you offer free shipping?
Shipping costs a flat rate of $4.99. Delivery usually takes 7-15 business days for international orders.
However, we offer free shipping for orders with two or more items. Plus, enjoy a special promotion: Buy 2, Get 1 Free!
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit cards (Visa, MasterCard, American Express).
- PayPal.
- Local payment gateways depending on your country.
Are your watches water-resistant?
Our watches are water-resistant up to 3ATM, making them suitable for everyday activities like handwashing or light splashes. However, we do not recommend wearing them while swimming or during prolonged water exposure.